Article Written and Submitted By Herb Kimble.
For any business to grow and stay competitive, it needs to have competent answering services to take customer and affiliate calls. There’s nothing more irritating to a customer than not being able to call a company in relation to issues they’re having with products or services. If you want your customers to trust you, your company has to be accountable, and a big part of that is being able to answer all your customers’ calls at any time of the day, and on any day of the week.
You don’t have to shed blood, sweat and tears into putting up telephone answering services in your company. All you have to do is to hire some other company to do it. Answering service companies will do it all for you. They will allow you to have the ability to take customer calls in no time. If there’s anything that will please customers more, it’s having the opportunity to talk to a sensible, well mannered and knowledgeable customer support agent over the line to discuss any and all issues they’re having with your product or service.
A small business answering service is the quick solution for young businesses that wish to earn the trust of their customers. To be able to drive customers to your business, they have to be able to reach you offline, meaning they’ll have to be able to call you over a hotline. Not only that—your hotline has to be able to accommodate as many calls each hour as possible. The last thing you want is to lose the business of potential customers who wish to place their orders over the telephone.
About The Author:
Herb Kimble was perhaps the most famous outbound call center CEO and the best sales trainer in the Philippines. Herb Kimble is co-founder of CineFocus Productions, a movie production and soundstage rental company.